Policies

Online Booking:

We kindly ask that you read the service descriptions carefully before booking. Changes in stylist or service are subject to change to better serve you if the booking is incorrect. Please reach out to the salon if you have any questions regarding your booking.

Consultation:

All services begin with a thorough consultation, which is the most important part of the experience. We make every effort to listen and discuss exactly what you are expecting. Please voice any challenges, concerns, allergies, or medical conditions that may affect the outcome. Our service providers will also offer home care product recommendations and routine maintenance tips. We will do our best to provide accurate pricing and time predictions. Please understand that some services may take longer and require multiple visits.

Running Late:

If you are running late, please understand that every effort will be made to accommodate you. However, the appointment may need to be rescheduled or shortened. A 50% charge will be applied to services rescheduled or canceled without a 24 hour notice.

Cancellation:

All appointments require a card on file to book. Salon Revive reserves the right to charge 50% of the service fee for cancellations made without a 24 hours notice. Making and cancelling the appointment within the 24hr window will also result in a 50% of service charge. There will be a 100% charge for no-shows.

Service Correction/Refund:

If you are unhappy with the result of your service, please contact Salon Revive. Our grace period is 24 hours for style or hair cut services and 7 days for color services. Salon Revive will use reasonable and fair judgment to address the issue in a timely manner.

Product Exchange:

We will gladly exchange unused Aveda products purchased in our salon within 4 weeks of the purchase date.

Guest Safety:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.

Cell Phones & Electronic Devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous & Payments:

Guests have an option to store credit cards for one-time services or to be used to future appointments. Salon Revive is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.